Live chat for your clients
On by default inside the control panel for everyone who signs in, on your branded hostname too. An AI assistant answers first and our team takes over during business hours. Your clients' chats come to us, not to you.
For resellers and agencies
Sell email. Skip the help desk.
Support is the hidden cost of selling email. With Atriomail, your clients get live chat inside the control panel, on your branded hostname too: an AI assistant answers first and our team takes over during business hours. Add self-service restores, DNS checks and migrations, and the everyday email questions no longer have to go through you. You keep the client and the margin.
- ✓ Live chat for your clients
- ✓ No support fee
- ✓ Switch it off any time
SupportLive chat in the control panel
Your clientMail from our new domain isn't going out yet. Can you check?
SupportSure. Create a support code in the account menu and paste it here, and I can look at your account.
Your clientPasted. Go ahead.
SupportThanks. I can see northwind.io. Shall I re-check its sending verification now?
Your clientYes please.
SupportDone, it's verified. Want me to send a test email from hello@northwind.io?
Example conversation. Every change waits for the account holder's yes.
50+Countries with Atriomail accounts
$0Support fee, on any account
30Days of self-service email restore
$1.39Per mailbox, support included
What we take off your plate
The questions your clients ask most, answered without you.
Every reseller knows the list: "where did my email go?", "is my domain set up right?", "how do I move my old mail?". Here is who handles each one on Atriomail.
Account help, with a support code
An account holder creates a one-time support code. With it, the assistant can look at that account and, with a yes for each change, re-run DNS automation, re-check sending verification, retry a migration or send a test email. It never handles passwords.
"I deleted an email"
Your clients restore it themselves from any of the last 30 nightly backups: one email, a folder or the whole mailbox, into a new folder, with nothing overwritten. See how email restore works.
"Is my domain set up right?"
Every domain has a DNS Setup dialog with each record and a copy button, a status that re-checks the live records on demand, and automatic mail DNS on connected Cloudflare and Namecheap accounts.
"How do I move my old mail?"
Built-in IMAP migration copies mail from Gmail, Yahoo, iCloud and any server that allows password sign-in. For a single mailbox it tests both sign-ins before it starts, so a wrong password shows up in seconds.
A help center with your logo
Step-by-step help center pages come with the control panel. On your branded hostname they carry your logo, and their contact links point to your own support address if you set one.
The difference
Support is where selling email gets expensive. Here it is included.
| What your clients need | Answering every client yourself | With Atriomail |
|---|---|---|
| Somewhere to ask for help | You set up a help desk and staff it | ✓ Live chat in the control panel |
| "I deleted an email" | You dig through backups by hand | ✓ Client restores it, 30 days back |
| "Is my domain set up right?" | You read DNS records over email | ✓ Records, copy buttons, live re-check |
| Moving old mail across | You run every migration | ✓ Built-in IMAP migration |
| How-to articles | You write and host them | ✓ Help center with your logo |
| What it costs you | A support hire, or your evenings | ✓ Included in $1.39 per mailbox |
On a book of 200 mailboxes you pay Atriomail $278 a month (200 × $1.39). The live chat your clients use, the restores they run and the DNS checks they click are all inside that number.
You stay in control
Your clients, your call.
Some resellers want us to take every email question. Others want to talk to their clients themselves. Both work, per branded hostname.
- Leave our live chat on, and your clients' chats come to us
- Or switch it off on your hostname, so clients only contact you
- Set your own support address for the contact links on your hostname
- Self-service restores, DNS checks and migrations work either way
Your hostname · panel.yourcompany.comWhite-label
CHATLive chat for your clients: on✓EMAILSupport links: help@yourcompany.com✓HELPHelp center pages with your logo✓RESTOREClients restore their own email✓Illustration of the choices, not a screenshot.
Used worldwide
Accounts in 56 countries, on six continents.
Resellers, agencies and businesses have signed up for Atriomail from 56 countries, from the United States, Mexico and Brazil to the United Kingdom, Germany, India and South Africa. The control panel is available in English and Spanish.
North AmericaSouth AmericaEuropeAfricaAsiaOceania
Good to know
How it works, honestly.
- Business hours. People on our team answer during business hours. An AI assistant answers first.
- Neutral chat window. It shows the name "Support" and a footer naming the chat software. It does not carry your brand.
- Chats come to us. We do not copy you on your clients' chats, or tell you when one of them uses a support code.
- Your privacy policy. If your clients accept your own privacy policy, tell them the chat is ours, or switch it off.
- Support codes are for account holders. Clients created by the WHMCS or Blesta module get general how-to answers.
- Changes need a yes. Each one, only on the account's own domains and mailboxes. The assistant never handles passwords.
- Inside the control panel. The chat is for signed-in users, not on webmail or the sign-in page.
- Included everywhere. Live chat comes with every account, with or without white-label.
FAQ
Questions about support.
Who answers my clients' questions?
Atriomail does. Live chat is on by default inside the control panel for everyone who signs in, your clients included, on your branded hostname too. An AI assistant answers first, and people on our team take over during business hours. Your clients' chats reach our support team, not you.
Does support for my clients cost extra?
No. Live chat is included with every Atriomail account, with or without white-label, and so are self-service email restores, DNS checks and IMAP migration. You pay $1.39 per mailbox per month.
Will my clients see your brand in the chat?
The chat window does not carry your brand. It shows the neutral name "Support" and a footer naming the chat software it runs on. If your clients accept your own privacy policy, tell them the chat is run by us, or switch it off on your hostname.
Can I answer my clients myself instead?
Yes. Switch off the live chat on your branded hostname, and set your own support email address so the contact support links on your hostname, on the sign-up confirmation page and the help center pages, point to you.
When do people answer the chat?
People on our team answer during business hours. An AI assistant answers first.
What can the assistant do on a client's account?
Without a support code it gives general how-to answers and does not look at the account. With a one-time support code from the account holder, it can look at that account and, with a separate yes for each change, do four things on the account's own domains and mailboxes: re-run a domain's DNS automation, re-check its Amazon SES verification, retry a migration, or send one test email from a mailbox. It never handles passwords.
Will I see my clients' chats?
No. We do not copy you on your clients' chats, and we do not tell you when one of them uses a support code.
Sell email without hiring for it.
Creating an account is free and needs no card. Add your first client's domain, and your clients get live chat, self-service restores and DNS checks from day one. $1.39 per mailbox per month, support included.