Privacy Policy

Last updated: 08.31.2025

AtrioSolutions LLC (“AtrioMail”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website atriomail.com, system.atriomail.com, and any other subdomains operated by AtrioSolutions LLC.

AtrioSolutions LLC is a company incorporated in Delaware, United States with its registered office at 131 Continental Dr, Suite 305, Newark, DE 19713, United States.

We provide B2B email hosting services and comply with applicable laws including the General Data Protection Regulation (GDPR) for customers in the European Union.

1. Information We Collect

When you use our services, we may collect the following types of information:

Account Information: Name, company name, email address, billing address, phone number, payment details.
Service Information: Domain names you connect, email accounts created, DNS records configured.
Usage Data: Logs of service use (login attempts, account changes).
Technical Data: IP addresses, browser type, operating system, and other system information collected through Sentry and Posthog.

We do not knowingly collect or process information of children under 18 years of age. Our services are intended for business use only.

2. How We Use Your Information

We process your information only when necessary to:

Provide and maintain our services.
Process payments and manage billing through Stripe.
Monitor service performance, security, and stability using Hetzner (hosting), Sentry (error logging), and Posthog (analytics).
Deliver emails through Amazon SES (EU region).
Comply with legal obligations.
Respond to customer inquiries and provide support.

We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing (GDPR)

For users located in the European Union, our legal bases for processing your data are:

Contractual necessity: to provide you with our services.
Legal obligation: to comply with applicable financial and tax laws.
Legitimate interests: to secure and improve our services.
Consent: where you have given consent (e.g. for cookies and analytics).

4. Data Retention

We retain your data only for as long as your account is active.
When you cancel your account, all data is deleted immediately, including email accounts, logs, and configurations.
Certain transaction details may be retained if required by law (e.g. financial records).

5. Sharing Your Information

We may share your personal information with trusted third-party providers who help us deliver our services:

Hosting: Hetzner Online GmbH (EU)
Email delivery: Amazon SES (EU)
Error monitoring: Sentry (EU)
Analytics: Posthog (EU)
Payment processing: Stripe, Inc. (US/EU depending on customer location)

These providers act as data processors and are bound by data protection agreements.

6. International Data Transfers

Although AtrioSolutions LLC is based in the United States, we primarily process and store customer data in the European Union. Where data is transferred outside the EU, we use appropriate safeguards such as Standard Contractual Clauses (SCCs).

7. Your Data Protection Rights

If you are an EU customer, you have the following rights under GDPR:

Right to access your personal data.
Right to rectify inaccurate or incomplete data.
Right to erasure (“right to be forgotten”).
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to lodge a complaint with your local supervisory authority.

To exercise these rights, please contact us at [email protected].

8. Cookies

We use cookies for authentication, analytics (Posthog), and improving our website.

Essential cookies are required for service operation and cannot be disabled.
Analytics cookies are only used with your consent.

You can manage cookie preferences through your browser or our cookie banner. For details, see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to secure your personal data, including encryption, access controls, and regular backups.

10. Governing Law

This Privacy Policy shall be governed by and construed under the laws of the State of Delaware, United States.

For EU customers, we comply with GDPR obligations regarding the processing of personal data.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

AtrioSolutions LLC
131 Continental Dr, Suite 305
Newark, DE 19713, United States
Phone: +1 (302) 520 3708
Email: [email protected]