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Most frequent questions

Find quick answers to common questions about our email service

AtrioMail is a professional email hosting platform powered by internal develop solution that provides businesses with enterprise-grade email services, automatic DNS management, whitelabel options, and seamless integration with popular control panels and DNS providers

  • 23+ DNS & Control Panel Integrations – Automatic DNS record management
  • Whitelabel Options – Rebrand the entire platform as your own
  • Metered Billing – Pay only for what you use
  • Email Migration Tools – Built-in IMAPSync for seamless migrations
  • Professional Email Features – Unlimited aliases, forwarders, catch-all addresses
  • Metered Billing: You’re charged monthly based on actual usage
  • Consolidated Invoice: One monthly invoice for all your mailboxes and storage
  • No Setup Fees: Start immediately without upfront costs (except whitelabel)
  • Billing Reminders: Receive notifications 7 and 3 days before billing
  • Base: 15GB included with every mailbox
  • Additional Storage: $0.60 per 5GB block/month
  • Example: 25GB mailbox = $1.39 (mailbox) + $1.20 (2×5GB blocks) = $2.59/month
  • Day 0: Payment failure notification sent
  • Day 3: Second retry attempt + reminder
  • Day 5: Final warning notification
  • Day 7: Account suspended after 3 failed attempts
  • Grace Period: 7 days total to update payment
  • Auto-Restore: Service restored within 15 minutes of successful payment
  • Data Safety: Your data is preserved during suspension

We accept major cards through Stripe for standard accounts. Invoicing is available for volume partners.

  1. DirectAdmin – Full DNS automation
  2. cPanel – Full DNS automation
  3. Plesk – Full DNS automation
  4. ISPConfig – Full DNS automation
  1. Go to Integrations in your admin panel
  2. Select your provider type
  3. Enter API credentials (API key, username, etc.)
  4. Test connection
  5. Your domains will sync automatically

Yes! You can connect multiple integrations and manage domains across different providers from one dashboard.

  • Setup Fee: One-time payment (contact sales for pricing)
  • Monthly Fee: Recurring subscription (contact sales for pricing)
  • Includes: Full branding, SSL, domain configuration, technical support
  • Custom domain for webmail (mail.yourdomain.com)
  • Custom logos (light/dark mode)
  • Custom company name and branding
  • Automatic SSL certificate generation
  • DNS verification and setup
  • Priority technical support
  • Ability to create unlimited mailboxes under your brand
  1. Setup Fee: Paid once to activate whitelabel
  2. Monthly Subscription: Recurring billing for whitelabel service
  3. Mailbox Billing: Standard $1.39/mailbox billing continues
  4. Combined Benefits: Whitelabel subscription allows mailbox creation

es! Each whitelabel domain requires its own setup fee and monthly subscription.

  • Whitelabel branding is removed
  • Domain returns to default AtrioMail branding
  • Existing mailboxes continue working
  • You’ll need a regular subscription to create new mailboxes
  • IMAP/POP3/SMTP – Standard email protocols
  • Webmail – SOGo webmail interface
  • Mobile Support – iOS, Android, any email client
  • Spam Filtering – Advanced spam protection
  • Antivirus – Real-time virus scanning
  • Email Aliases – Unlimited aliases per domain
  • Email Forwarders – Forward emails to any address
  • Catch-All – Capture emails to non-existent addresses
  • Auto-Configuration – Automatic setup for Outlook, Thunderbird, Apple Mail
  • Aliases let you receive emails at multiple addresses that deliver to one mailbox

Forwarders automatically redirect emails from one address to another

Catch-all captures emails sent to non-existent addresses

  • Desktop: Outlook, Thunderbird, Apple Mail, Windows Mail
  • Mobile: iOS Mail, Android Gmail, Outlook Mobile
  • Webmail: Built-in SOGo webmail interface
  • Auto-Configuration: Automatic setup for major clients
  • DKIM Signing – Email authentication
  • SPF Records – Sender verification
  • DMARC Policy – Email security policy
  • Reputation Monitoring – Automatic bounce/complaint tracking
  • Domain Reputation – Automatic suspension for high bounce rates
  • SSL/TLS Encryption – Secure email transmission
  • Spam Filtering – Advanced spam protection
  • Antivirus Scanning – Real-time virus detection
  • Two-Factor Authentication – Account security
  • API Key Authentication – Secure API access
  • Automatic Backups – Data protection
  • Automatic reputation monitoring
  • Domain suspension if bounce/complaint rates exceed thresholds
  • Notifications sent to administrator
  • Prevents deliverability issues
  1. Administrator – Can create mailboxes, gets billed
  2. Regular User – Can view assigned resources only

Only Administrators are billed. Regular users are not charged.

  • Administrators: See their resources + resources of users they created
  • Regular Users: See only resources assigned to them
  1. Register – Create your account
  2. Verify Email – Confirm your email address
  3. Subscribe – Choose your payment method (Stripe/Braintree)
  4. Add Domain – Add your first domain
  5. Connect Integration – Link your DNS provider (optional)
  6. Create Mailbox – Create your first email address
  7. Configure Client – Set up your email client
  • Documentation – Comprehensive guides
  • Email Support – Technical assistance
  • Priority Support – For whitelabel customers
  • API Documentation – For developers
  • Activity Logs – Full audit trail
  • Domain management
  • Mailbox creation/deletion
  • Forwarder management
  • Catch-all configuration
  • Quota management
  • Migration management
  • User management
  • OpenAPI/Swagger documentation
  • WHMCS Module – Full integration
  • Blesta Module – Full integration
  • Automatic provisioning
  • Billing integration
  • Client area management
  • Email Sending Monitor – Track sending patterns
  • Storage Usage – Monitor disk space
  • Domain Statistics – View domain metrics
  • Activity Logs – Complete audit trail
  • Billing Dashboard – Usage and cost tracking
  1. Create Migration – Enter source/destination details
  2. Start Migration – IMAPSync begins transfer
  3. Monitor Progress – Real-time progress tracking
  4. Completion – Automatic notification
  5. Verification – Check migrated emails
  • Gmail (with App Passwords)
  • Microsoft 365/Outlook
  • Yahoo Mail
  • Any IMAP server
  • Other hosting providers

Yes! Email migration is included at no extra cost.

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